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clips will play in preview but can't be added to sequence/timeline

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HI all,

 

First time posting so forgive me if this has been asked before or if I'm doing something really stupid.

 

I am assembling a short video for the web which consists of a sequence which has been professionally recorded, and I'm cutting in some short clips and stills over it.

 

This is all going well, until I have tried to import some short clips which have been shot on an iphone 6.

 

I've managed to get them into the PC via icloud, and the clips will play in windows media player - I can import them into Premiere and they play in the preview player perfectly.

 

However, when I try and drag them onto the timeline I get a 'no-entry' symbol and it refuses to add the clip to the timeline.

 

I've imported other clips from other sources, and some wouldn't import until I converted them to .mp4 using prism video file convertor. Those now play in the preview window and I can add them to the timeline without any issues, but the iphone ones just won't have it. I've tried converting the iphone clips with various different settings but still no joy...

 

I can understand that Premiere might not be able to read/import a file, but I can't get my head around the fact it would play in the preview window, but not play in the timeline....

 

Anybody help please?


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