Creative Cloud spining never stop

dear all

my Creative cloud spining and never stop, im tried to this way : "Unknown Server Error" when you attempt to log in to Adobe Creative Cloud

but not help, Im tried to search opm.db on my OOBE folder but CAN'T found there,im tried to delete OOBE folder not work, tried rename be OOBE_old not work also.. where is my opm.db, or anyone having solution for me?

many thanks

Deto