Hi gezapapp,
Sorry about that. I meant to get back to you on your issue and then was sidetracked by other work. I apologize.
We have received a few reports of the online installer dialog window displaying without text. Unfortunately, we have not been able to reproduce. If you'd like to help us troubleshoot this it would require running the online installer from the command-window to obtain a log file, instructions below. If not and you simply want Flash Player installed (totally understandable), you can use the offline installer posted at the bottom of this tech note, Installation problems | Flash Player | Windows.
To obtain the online installer log file:
- Download the installer from get.adobe.com/flashplayerand save it to the desktop
- Launch the command prompt, click the Start orb and in the search field, type: cmd.exe
- When the command prompt utility launches, drag the installer from the desktop onto the command prompt window hit space key and type /debug
- It should look similar to (the actual file name may differ): C:\Users\labuser\Desktop\install_flashplayer14x32_mssd_aaa_aih.exe /debug
- Note there IS a space between the file name and the / and there is NO space between / and debug
- If there are spaces in the directory path, the command needs to be encapsulated in quotes, for example: "C:\Documents and Settings\labuser\Desktop\install_flashplayer14x32_mssd_aaa_aih.exe" /debug
- It should look similar to (the actual file name may differ): C:\Users\labuser\Desktop\install_flashplayer14x32_mssd_aaa_aih.exe /debug
- Click Enter to proceed
- A file named host.develop.log will be saved to the same location the installer was saved to
- You may notice the the online installer file is missing. This is because it deletes itself once executed, so it will no longer be saved locally.
- Post the contents of the host.develop.log file here in your response, or share the file following the How to share a documentinstructions.
Thanks in advance.
--
Maria