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Photoshop unable to create new files or open old ones (cont')

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It's been awhile since I last posted about this issue, and there is still no fix, so I'm going to try with a fresh start.


My old post is here: Re: Why won't Photoshop create new files or open old ones after awhile?

 

Other peoples videos of the issue:

Bens Photoshop Issues - PinpointMusic's library

https://www.youtube.com/watch?v=QoWKJbIf3BI

 

Version: CS6 Master Collection

 

Issue - Photoshop will "break" randomly and then will not:


  • Open old files
  • Create new ones
  • Unable to save.
  • Files that are open are no longer editable.

 

Some updates since my last thread:

 

1. I have had this issue on my laptop as well, making it two machines with this issue. I have recently done a clean install of windows on the laptop and am loading programs one by one carefully over who-knows-how long until the issue arises again. This should filter out if and/or what program/driver is causing the issue.

 

2. On my PC, I have change my GPU card from a HD6970, to a R9 290X, and then to a GTX 780. The issue has persisted across these cards, making it highly unlikely to be GPU issue. I have also installed an SSD (a total of 3 data drives now) onto this machine, meaning the HDD is unlikely to be the issue either. The specs for my laptop/PC are below.

 

3. I can get commands to work if I quickly execute it right after the failed command. For example, if I have an open document, and attempt to use the paint brush, nothing will happen. If I do it again, but double click, the second click will cause the paint brush to work. This happens for all processes, including creating a new file etc.

 

4. I have used a program called "Process Monitor" to see what happens when I draw a dot with paint brush when I have this issue and when I don't. I don't know if this will help anyone, but it might give a clue as to what direction this problem lies and what's actually happening. There is quiet a difference.

 

The bug has not shown itself - button click starts from the first highlighted process in the first image, to the last highlighted process in the last. :

test2.png

The bug has occurred - note that when I do a single click, the lines from 12:44:47:1703446 AM to 12:44:47:1705284 AM appear, but when I do a double click (as talked about above), the lines from 12:44:47:1703446 AM to 12:44:6231387 AM appear.

Test.png

 

PC specs: - drivers all up to date and all normal problem solving has been done.

Windows 7 64bit

i7 950

GTX 780

Rampage Gene III mobo

12GB ram

 

Laptop specs: - nothing is on this laptop but Photoshop/Illustrator/wireless adapter.

Windows 7 64bit

i7 3630QM

GTX 680M

16GB ram


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