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Re: Adobe Photoshop Elements 11 & Adobe Premiere Elements 11 Windows, English 65193196

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OK let me try again. My laptop crashed last year and the Best Buy recovery disks would only recover to Windows XP 32bit instead of Vista Premier 64bit.

I bought and attempted to download my purchases of Photoshop Elements II and Premier Elements II, while I was using XP

I purchased factory revovery disks for the Vista 64bit and just installed. I called Adobe customer service to renew the download option for me. I saw 3 download options. I chose the one that said " Vista 32 OR 64 bit". But what installed was 32bit.  I am uneducated about that. Does that mean I downloaded the wrong one?  should I have used the option that says "Windows 7 OR Vista 64"?  Does anyone know?  How do I reach customer service to ask?


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