We are a secondary school which purchased Adobe Photoshop CS4 back in 2010 with 10 licences, from a company called Ramesys. They provided us with the licence keys which worked perfectly fine. However, we have recently had to update the PCs and although we 'deactivated' the licence before wiping the PC, we are unable to get CS4 licenced again. We have put a 64-bit Windows 7 image on the PCs.
When we try to enter the licence key, we get a red cross automatically come up and clicking next warns you that 'The serial number you entered is not valid. Click OK to retry entering the serial number.' However, we know that we are definitely putting in the correct number. We have tried both entering manually and cutting and pasting from the email we had. Neither work and give us the same message.
We called Adobe - they are less than helpful. They told us that the serial number we have is certainly correct but cannot help any further and suggested we try these forums?!
We tried to contact Ramesys, but it seems that have been taken over by Captita. Not sure if it's worth pursuing this with them or not?
Is there anything that we are doing wrong, that would prevent this from activating? We only have the time it takes the trial version to run out! These computers are being used in our Art department and the pupils use CS4 almost every day. We really need to get the software activated as soon as possible. Any help would be much appreciated.
Kind regards
The Polesworth School
Tamworth