Hi samswenson,
Can you try the following?
1) Please go to accounts.adobe.com. Sign in. Under Plans & Products, Are you seeing free membership?
--> If you are using free membership, Animate will be in Trial mode
--> If you are seeing paid membership for all products, then you can use Animate as non-trial version.
2) Try Animate->Help->Sign out. Sign in again with the correct id having subscription.