bk36
What computer operating system is your Premiere Elements 13 running on?
What are the source and properties of this video that you have imported into Premiere Elements 13? Please include the file extension of the video along with your description of the video properties. I find it curious that you can import the video into the project and get that particular message when you go to playback the Timeline content in the Edit area monitor. Consequently, I need for you to verify/confirm your details.
Are you really in the Elements Organizer 13 trying to playback a video that you have imported into the Elements Organizer 13 rather than working with your video in the Premiere Elements Editor?
Do you have QuickTime installed on your computer with Premiere Elements 13?
Do you have Photoshop Elements 13 on your computer with Premiere Elements 13?
Are you running your computer from a User Account with Administrative Privileges?
Let us start here and then decide what next.
Thank you.
ATR