Re: I have a MAC, using Elements 9. Checked on updates and found new update 9.03. Attempted to update. Program showed that update failed along with an update for an update for RAW 6.5. Tried several times. Cannot get technician help from Adobe. I am not i

You can download the updates and install them manually from here:

https://www.adobe.com/support/downloads/product.jsp?product=40&platform=Macintosh

Actually, for PSE 9 you needed to do it this way even when it was the current version; the updater always just showed the updates but didn't install them.

If you use floating windows be aware of this about the PSE update, though:

Photoshop Elements 9.0.3 | Barbara's Sort-of-Tech Blog