I purchased Captivate 8 and never received the download on my account page. ADOBE took the money out of my account immediately after making the purchase, but then NEVER completed our contract. I tried to contact them through the "chat option, but halfway through the chat Adobe's technician vanished and the chat featured was closed. Once I requested my $322.00 to be refunded I received a call at work from a member of the Adobe team. He told me he would look into why I never received the permission necessary to download the purchased product. My goal was to buy Captivate 8, NOT give Adobe $322. for nothing!
As I checked the "My Orders page today, still NO download access and checked my bank account and still NO REFUND.