krweaver123
What computer operating system is your Premiere Elements 10 running on? And, what video card/graphics card does your computer use? Your answer may be critical to resolution of your issue. Is the card NVIDIA GeForce? If so please read the Announcement at the top of this forum on the known Premiere Elements 10/NVIDIA GeForce issue. Copy/Paste below for your convenience
Also, is the 720p30 footage the only video import that presents with display issues? What is the brand/model/settings of the camera that is recording this video?
If Premiere Elements 10/NVIDIA GeForce issue applies to you then the resolution is to roll back the driver version to about May 2013 according the instructions referenced below.
Copy/Paste of Announcement on Premiere Elements 10/NVIDIA GeForce Issue (found at top of forum)
Premiere Elements 10 NVIDIA Video Card Driver Roll Back
If you are a Premiere Elements 10 user whose Windows computer uses a NVIDIA GeForce video card and you
are experiencing Premiere Elements 10 display and/or unexplained program behavior, then your first line of
troubleshooting needs to be rolling back the video card driver version instead of assuring that it is up to date.
Since October 2013 to the present, there have been a growing number of reports about display and unexplained
workflow glitches specific to the Premiere Elements 10 user whose Windows computer has a NVIDIA GeForce
video card. If this applies to you, then the “user to user” remedy is to roll back the NVIDIA GeForce video card driver
as far as is necessary to get rid of the problems. The typical driver roll back has gone back as far as March – July 2013
in order to get a working Premiere Elements 10. Neither NVIDIA nor Adobe has taken any corrective action in this
regard to date, and none is expected moving forward.
Since October 2013, the following thread has tried to keep up with the Premiere Elements 10 NVIDIA reports
http://forums.adobe.com/thread/1317675
Older NVIDIA GeForce
drivers can be found http://www.nvidia.com/Download/Find.aspx?lang=en-us A February 2014 overview of the
situation as well as how to use the older NVIDIA GeForce drivers for the driver roll back can be found
http://atr935.blogspot.com/2014/02/pe10-nvidia-video-card-roll-back.html
We will be watching for your follow up.
Thank you.
ATR