thanks john, did not know they could remote in, they were able to jump on and find the issue, all through i had wish they just went straight to looking at my system instead of having me jump through the same hoops i had already gone through. adobe gave me a case number, but i guess the number does not keep a record of the steps i've already taken to try and solve my issue, that said it doesn't matter my laptop is working and in time for my next job. re-leaves alot of stress.
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