The reseller has to transmit the redemption number to Adobe and Adobe has to receive it before you can use it to get your serial number. If Adobe can’t find any record of your redemption code on their servers, it still may be your reseller that has the problem. Adobe is not going to give away software just because you say someone other than Adobe took your money. By reseller do you mean a big box store like Best Buy or Staples or is this something on the internet or in a different country.
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