Thanks for that link, I had not seen those diagnostics. However, everything checked out and I still can't connect. I've gone down the path of offline activation and the process says that I should be directed to a screen where I can generate a Request Code
1.Follow the installation or product launch screens until you see a link that says "I cannot connect to the internet" or "Having trouble connecting to the internet". Click the link and follow the instructions on the subsequent screen to initiate offline activation. Instructions there will tell you how to generate a Request Code.
When I click the link presented after I am unable to connect, there is no option to generate a Request Code.