Suggest that you work your way through this:
Activation & Deactivation Help
If you are unable to resolve the issue, try to initiate a chat via the link at the bottom of the page.
Good luck.
Suggest that you work your way through this:
Activation & Deactivation Help
If you are unable to resolve the issue, try to initiate a chat via the link at the bottom of the page.
Good luck.